Orange UK selected Chordiant Decision Management (now Pegasystems) and Comet Global Consulting to support the strategy and implementation and provide business and technical consultancy throughout the project.
This project, known as Centralized Decisioning, had the objective of delivering a robust customer lifecycle management solution across every customer touchpoint.
Comet expertise has supported the development and rollout of the Compass solution and has maintained a long-term relationship since 2007 that has delivered:
- Major replatforming and upgrading of Decisioning solutions, constantly enhancing the original implementation.
- Extension of the Decisioning Platform into “Next Best Action” and retention solutions for consumers and small business customers.
- Implementation and rollout of Decisioning to all T-Mobile and EE customer service agents, including integration with existing T-Mobile customer service applications.
- Full rollout to Orange, T-Mobile and more recently EE retail stores.
- Support of Orange, T-Mobile and EE Unica and Chordiant campaign management solutions.
- A team of more than 30 specialist Comet consultants has supported Orange, T-Mobile and EE with Project Management, Analysis, Design, Logic Development, Testing and Business as Usual on site in the UK and from the Comet Customer Interaction Center in Barcelona.